Return & Refund Policy
Customer satisfaction is important to us.
Return Eligibility
Returns are accepted within 7 days of receiving your order if:
- Item is unused
- Original tags remain attached
- Original packaging is intact
- Original invoice is provided
Non-Returnable Items
Returns are not accepted for:
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Used or washed items
- Products without original tags
Damaged or Incorrect Products
If you receive:
- Wrong item
- Damaged item
- Manufacturing defect
Please contact us within 48 hours of delivery with:
- Order Number
- Photos of the item
- Photos of the packaging
If approved, we will replace the item or issue a refund.
Refund Process
After inspection and approval:
- Refunds will be issued to the original payment method.
- Processing normally takes 7–10 business days, depending on your bank or payment provider.
Exchange
Products may be exchanged for:
- Different size
- Different color (subject to availability)
Customers may be responsible for shipping costs unless the mistake was ours.
Return Shipping
If the return is due to:
Our Error
- Wrong product
- Defective product
- Damaged product
We will cover return shipping costs.
If the return is due to a change of mind, the customer is responsible for return shipping charges.
Contact for Returns
Kawashi Fashion
📍 3 Al Khuwayral Al Janubyyah St, Muscat
📞 +968 72209988
