Shipping & Delivery Policy

Delivery Coverage

We currently deliver throughout the Sultanate of Oman.

International shipping may be available for selected countries. Please contact us before placing an international order.

Order Processing

Orders are normally processed within 5–7 business days after payment confirmation.

Orders placed on Fridays or public holidays will be processed on the next working day.

Estimated Delivery Time

Muscat

1–2 Business Days

Other Governorates

2–5 Business Days

Delivery times are estimates and may vary due to weather, courier delays, public holidays, or remote delivery locations.

Shipping Charges

Shipping charges are calculated during checkout.

Any promotional free shipping offers will be clearly displayed on the website.

Order Tracking

Once your order has been dispatched, you will receive an email or SMS with tracking details (where available).

Failed Delivery

If delivery cannot be completed because:

• Incorrect address
• Incorrect phone number
• Customer unavailable

additional delivery charges may apply for re-delivery.

Damaged Packages

If your parcel arrives visibly damaged, please contact us within 24 hours and include photographs of:

• Packaging
• Shipping label
• Product